AI engineering
AI Engineering for Business Operations
We build AI systems that operations teams actually keep using — not demos that end at the presentation.
Introductory program
Free security audit
One full engagement at no fee, delivered to the same standard and depth as a paid one. In return we ask for one thing: recognition — permission to reference this engagement in the cyberagent.id portfolio. You may remain anonymous.
Work we are usually asked for
Customer service assistant
Answers product questions, handles complaints and hands off to a human with full conversation context.
Sales and lead automation
Qualifies leads, answers pricing and specification questions, schedules meetings and follows up.
Internal knowledge copilot
SOPs, contracts and ticket history become an assistant that answers with citations to source documents.
Document automation
Preparation and reconciliation of invoices, purchase orders, claim forms and periodic reporting.
How we start
- Map the processes that genuinely consume time, and check whether the problem really needs AI.
- Agree the success measure before writing code: hours saved, error rate, or volume handled.
- Build a small version on real data, tested with the people who will use it.
- Move to production gradually with access control, logging and a human escalation path.
Where it runs
Public cloud, in-country cloud, an office server, or a fully offline environment. Customer data and internal documents are never used to train third-party models.
Frequently asked questions
How long until the system is usable?
A genuinely useful first version usually takes two to six weeks depending on data availability and integration with existing systems.
Is our data used to train models?
No. Your data is used for your work only, and the system can run on your own infrastructure.
Does it handle Indonesian?
Yes — Indonesian conversations including informal phrasing and mixed technical terms.
Can the system be security tested?
Yes, and that is part of our work: prompt injection, data leakage through answers, and limiting access to tools and databases.
Related services
Start with one email to founder@cyberagent.id listing the assets you want tested. You get scoping questions and a written quote back.